Our Return Policy in short
Return Policy

Please contact Guimo before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Guimo and gives information relevant and the reason for complaint.


Return Conditions

If the product is ruined when you recieve it, please contact us  as soon as possible via email attaching a image of the product and the packaging. Make sure to include contact information with the return and if possible, please provide us with a tracking number. GUIMO suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

GUIMO  don't make a refund of eligible returns. We will replace your product with the same item or one with the same price.

The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Guimo is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.



All enquiries: hola@guimo.es